Dan Heath, best selling author on Solving Problems Before They Happen

Podcast Episode 27: Dan Heath on Solving Problems Before They Happen. In his new book, Upstream, best-selling author Dan Heath explores how to solve problems before they start–what he calls moving “upstream.” It is complex, difficult work though essential as we confront crises and disasters that are increasingly difficult and expensive to manage through response. Leaders need to put increasing emphasis on prevention, preparedness, and recovery in order to build more resilient, less response-dependent environments.

Your Leader ReadyCast Host: Eric J. McNulty is the Associate Director of the National Preparedness Leadership Initiative. He researches, writes about, and teaches leadership, crisis leadership, conflict resolution, and negotiation in graduate and executive education at Harvard and other institutions. He is a regular speaker at conferences and corporate events. McNulty is co-author of You’re It: Crisis, Change and How to Lead When it Matters Most, Renegotiating Healthcare: Resolving Conflict to Build Collaboration, and author of numerous articles. He is a contributing editor to strategy+business magazine and past contributing editor at Harvard Business Publishing. McNulty holds a B.A. in Economics from the University of Massachusetts at Amherst and an M.A. in Leadership from Lesley University.